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Fatwa CenterWorking as a Controller in a Taxi Company
Question
Asalamu alaykum what is the ruling on working as a controller in a taxi company: accepting phone calls from the customers who are booking a taxi, then gathering the jobs that are booked for that day and handing them out to drivers and then keeping an eye on the drivers to make sure the customer gets to there destination on time which might mean taking the job of one driver and giving it to another driver if the first driver was going to be late.Now i can think of more than one problem with this work but i know that i have waswas so will keep it to the most obvious one and try to ignore the rest. The problem is that some times the driver is female or the customer is female so they end up alone together in the taxi the customer and driver of apposite genders, and i know the details about the job before i give it to the driver so i know how many passengers and i can tell the genders by the driver and the passengers names.So want to know is it haram for me to be accepting the calls, giving out the jobs and after that making sure the driver is not late and making sure the passenger gets to there destination on time, is it counted as assisting in sin and what is the ruling on the salary resulting from this. Alhamdu lillah the owner of the company is muslim so he tries to avoid taking people to pubs and discos or picking them up from them.Thanks a lot for answering my questions so far, but i would like to ask that you ignore any of any of my previous questions about haram money as some of them where the result of really bad waswas and i am trying to ignore it.
Answer
All perfect praise be to Allah, The Lord of the Worlds. I testify that there is none worthy of worship except Allah, and that Muhammad 
is His slave and Messenger.
Your work as a controller in a taxi company is permissible and the salary earned from it is lawful, as long as your work is to receive phone calls to book taxis, and monitor drivers to make sure that clients arrives at their destination on time, and so on.
The Islamic violations and prohibitions that may be committed by the customers and the ill-behavior of the drivers have nothing to do with the origin of the job (i.e., do not effect its permissibility), and the sin falls upon the one committing it.
For more benefit, please refer to Fataawa 90518 and 257011.
Allah knows best.
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